Customer Support Specialist

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Customer Support Specialist - Amsterdam

Full-time · Amsterdam

At Office App, we optimise working environments. Why? Because we’re on a mission to create a Happy Office Life for everyone. With our awesome tenant experience platform, we’re disrupting & transforming the traditional real estate market.

Ranked as one of the top Property Technology companies in Europe, we’re exponentially growing our team in Amsterdam. That’s why we are looking to hire you as our Customer Support Specialist in Amsterdam!

With a hands-on approach, you will enable the success of our customers by ensuring an optimal end user experience through onboarding enablement and by resolving any issues, requests and questions in a timely efficient manner.

You will work alongside customer success managers and implementation managers and be part of our customer success organisation. On a day to day basis you will interact our product team and our clients. You will report into our 

What your work week will look like

The main responsibility is to handle end user requests, issues and questions. We are also supporting the Customer Success team in their role. Other responsibilities: 

  • Onboarding and training (new) colleagues within our in house CMS system

  • Discuss technical related issues with the product team and communicate solutions to end user

  • Report on support activities and consolidation of ticket view for Customer Success team

  • Handling all our end user requests (accounting for 50% of your time) through our ticketing system and follow up with product and Customer Success team for resolution as per SLA’s and to achieve targeted CSAT (Customer Satisfaction Score) level

  • Setting up app environments for clients and ensuring that the necessary information is available

The qualities we’re looking for

A hands-on mentality – you are pro-active and like to get things done!

  • At least 3 year of client facing customer support experience in SaaS / Tech industry
  • You're a quick learner and can work effectively in a dynamic start-up environment
  • Strong communication skills and experience in cross functional collaboration
  • Experience with configuration and CMS systems, SalesForce or Fresh Desk is a huge plus!
  • You have perfect communication skills in English, any other European languages are a more than welcome!

What you’ll get in return

  • You will be part of a highly international team, currently we count over 12 different nationalities

  • Hopefully in a couple of months, the opportunity to work in our awesome centrally located office: Capital C in Amsterdam
  • A good work/life balance - we give you 26 days of paid leave
  • When possible again, Friday drinks! (during Covid we organise some smashing virtual bingo and other team building sessions ;-) )
  • Celebrate results and help each other grow by sharing failure
  • An environment where there is space for own initiatives and where questions are valued
  • Space to learn, grow and build an expert role within your own field of work
  • A Happy Office Life - we practice what we preach

Apply for the job

Does this sound like the perfect job for you? Apply now and get to answer some questions that will give us a better feel of who we are.

This is what you can expect from our recruitment process

- Applied? Awesome! We aim to reply within 1 week. If we also see a match, we will invite you for a phone screening with our Recruiter.

- Phone screening: 30 min call to get to know each other a bit better and to answer all your questions. We both still see a match? Great, let’s proceed!

- First interview: Zoom video with the Hiring Manager to talk more in depth about you and the role in specific

- Case Interview: Zoom video with the team. We will send you the business case for you to prepare at home. We are very curious to see your skills!

- Culture Coffee: Final Zoom video chat with our Founder / CEO. He would love to meet you!

..Still a match? You will receive a job offer from us and we hope you will join and grow together with Office App!

Because of COVID-19, Office App is conducting most of its interviews virtually via zoom. We work mostly from the office where we use our own desk booking system to make sure we can keep our safe distance. If everyone is comfortable meeting at our office, we can of course arrange this too.